Service Catalogue Design and Implementation

SERVICE CATALOGUE DESIGN & IMPLEMENTATION

This service helps you define the service catalog and implement according to business/user needs enabling user self- service and automated fulfillment

Business Challenges

Manual Process for requesting services

Manual Process to seek approvals

Increased turnaround time to fulfill requests

No single source of services

Absence of standard services definition

Solution Overview

Service Catalog automates workflows and approvals to enable organizations to improve the customer experience, accelerate service delivery and reduce operational costs

Our Solution deliver self-help and assisted support options to end users, letting them request services and find information with little or no intervention from the service desk. Self-service solutions (identity, service request, and knowledge management) improve IT service support work volume, request fulfillment time, and service delivery processes through automation and call deflection from the IT service desk

KEY BUSINESS BENEFITS

Consolidated & Optimized Service Catalog

Centralized Management of all requests

Improved Self Service & Simplicity for the user

Improved Business Processes

Know how satisfied are your customers

FEATURES

Standardize fulfillment workflows

Catalog Structure

Catalog Design Process

Catalog Maintenance process

User feedback process

KEY BUSINESS BENEFITS

Consolidated & Optimized Service Catalog

Centralized Management of all requests

Improved Self Service & Simplicity for the user

Improved Business Processes

Know how satisfied are your customers

FEATURES

Standardize fulfillment workflows

Catalog Structure

Catalog Design Process

Catalog Maintenance process

User feedback process