Customer Experience Management Provider

CUSTOMER EXPERIENCE MANAGEMENT PROVIDER

This is the process companies use to monitor and track all interactions with a customer during their relationship. This information is obtained either from internal systems or from social networks. It is the discipline, methodology used to comprehensively manage a customer's cross-channel exposure, interaction and transaction with a company, product, brand or service.

Business Challenges

Complex technology ecosystem makes it difficult to build good customer experience

Organizations still separate groups like Billing, Marketing, Call Centers, Sales accounts, etc, which communicate with customer in silos

Customers nowadays expect consistent experience on different platforms

Business Challenges

Today, customers expect authentic, personalized interaction with brands – on their preferred channel – whether it is on social media platforms like Facebook, email, or even the phone.

KEY BUSINESS BENEFITS

Unifies customer data and enables large companies to create competitive customer experience

Allow organisations to

Analyze social listening - the volume, context and sentiments of online conversations

FEATURES

Manage social media across the 35 channels your customers use most – be social at scale

Personalize your advertising across paid digital channels to know exactly where to spend your money – and get the best ROI

Increase customer satisfaction and retention, and reduce support costs by cutting resolution time in half – across all your digital channels

Manage social media across the 35 channels your customers use most – be social at scale

Leverage the ability to collaborate across teams and channels with a unified view of the customer, context and content to create better experiences for your customers.

Listen to and learn from market, customer, and competitive insights – and take action in real-time