Digital Service Management

ROBOTIC AUTOMATION SERVICE MANAGEMENT COMPANY

Next-generation service management enabled by digital automation, AI, and machine learning that drives new levels of Agility, Productivity and Efficiency

Business Challenges

Paper based request and approval process

Manual execution of repetitive tasks which leads to decrese in productivity and efficiency

Lack of self-service capabilities

Discrete systems for various requests

Solution Overview

Agile : Complete tasks faster, improving productivity and agility across service delivery experiences

Efficient: Enhance the level of service and improve SLAs with reductions in cycle time

Scalable: Scale by automating repetitive and mundane tasks, freeing expensive resources for innovative and people-focused work

KEY BUSINESS BENEFITS

Intelligence in your servicedesk operations by using cognitive capabilities

All digital services on unified platform with access from web and mobile

Self-service efficiencies and work load reduction with the help of chatbots and knowledge based features

Standardized and automated service catalogue

Better service and customer experience

FEATURES

Intelligent omni-channel experience

Dynamic workflows

Automate recurring requests / tasks

Transform user and agent experience

Immediate access to leverage AI and machine learning capabilities

KEY BUSINESS BENEFITS

Intelligence in your servicedesk operations by using cognitive capabilities

All digital services on unified platform with access from web and mobile

Self-service efficiencies and work load reduction with the help of chatbots and knowledge based features

Standardized and automated service catalogue

Better service and customer experience

FEATURES

Intelligent omni-channel experience

Dynamic workflows

Automate recurring requests / tasks

Transform user and agent experience

Immediate access to leverage AI and machine learning capabilities