1. Who we are
This Privacy Policy is published by Enhanced Software Solutions (“ESS”, “we”, “us”, “our”), with offices in Mumbai and Thane, India, operating the website ess.net.in (the “Website”). ESS is a “Data Fiduciary” as defined under the Digital Personal Data Protection Act, 2023 (“DPDP Act”) in respect of the personal data it collects through the Website.
2. Scope of this policy
This policy explains what personal data we collect when you visit the Website, submit a form (contact, demo request, careers, newsletter, or similar), or otherwise interact with us digitally; why we collect it; how long we keep it; who we share it with; and the rights available to you under the DPDP Act. It applies to visitors, prospective and existing customers, job applicants, and partners who interact with us through the Website.
3. Personal data we collect
| Category | Examples |
|---|---|
| Contact details | Name, work email address, phone number, company name, job title |
| Enquiry content | The message, requirement, or “what do you need help with” field you submit through a form |
| Technical data | IP address, browser type, device type, pages visited, referring URL — collected automatically via cookies and analytics |
| Careers data | Resume/CV, work history, and other details submitted through a careers or job application form, where applicable |
We do not knowingly collect financial information, government ID numbers, or other sensitive categories of personal data through the Website.
4. Why we collect and process it
- To respond to enquiries submitted through the “Talk to an Expert” or contact forms
- To provide information about ESS services that you have requested
- To improve the Website’s content, performance, and user experience
- To maintain the security and proper functioning of the Website
- To comply with applicable legal, regulatory, or contractual obligations
- To evaluate job applications, where you apply through a careers form
5. Consent
Where you submit a form on the Website, you provide consent for ESS to contact you and process the information you submit for the purpose stated at the point of collection, as required under the DPDP Act. You may withdraw consent at any time by writing to the contact details in Section 15; withdrawal will not affect the lawfulness of processing carried out before withdrawal, and may affect our ability to respond to an open enquiry.
6. Who we share data with
We do not sell personal data. We may share it with:
- Employees and teams within ESS who need it to respond to your enquiry
- Service providers who support the Website, such as hosting, email delivery, form processing, and analytics providers, bound by confidentiality and data-processing terms
- Government or regulatory authorities, where required by applicable law
7. Cross-border transfer
Some of our service providers (for example, hosting, email, or analytics platforms) may process data on servers located outside India. Where this occurs, we take reasonable steps to ensure such providers apply data-protection standards consistent with the DPDP Act and applicable government notifications on cross-border data transfer.
8. Data retention
We retain personal data collected through forms only for as long as necessary to fulfil the purpose it was collected for, or as required to comply with legal, accounting, or reporting obligations, after which it is deleted or anonymized.
9. Security measures
We apply reasonable technical and organisational measures — including access controls, encrypted transmission (HTTPS/TLS), and restricted internal access — to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Cookies and tracking
The Website uses cookies and similar technologies to operate correctly, remember preferences, and understand how visitors use the site. You can control or disable cookies through your browser settings; disabling some cookies may affect Website functionality.
11. Your rights as a Data Principal
Under the DPDP Act, you have the right to:
- Obtain a summary of the personal data we hold about you and the processing activities carried out on it
- Request correction, completion, or updating of your personal data
- Request erasure of your personal data, where it is no longer necessary for the purpose it was collected for and consent has been withdrawn
- Nominate another individual to exercise these rights on your behalf in the event of death or incapacity
- Withdraw consent at any time, as described in Section 5
- Register a grievance regarding the handling of your personal data
To exercise any of these rights, write to us using the contact details in Section 15. We will respond within the timeframe required under the DPDP Act.
12. Children’s data
The Website is intended for business use and is not directed at children. We do not knowingly collect personal data from individuals under the age of 18. If you believe a child has provided us with personal data, please contact us so we can delete it.
13. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The “Last updated” date at the top of this page will be revised accordingly. We encourage you to review this page periodically.
14. Contact us
Enhanced Software Solutions (ESS)
Email: info@ess.net.in
Phone: +91-22-21581400
Offices: 909, 9th Floor, Lodha Supremus, Road No. 22, MIDC, Wagle Estate, Thane West, Thane – 400604.
