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Enterprise Service Management

At ESS, transforming complex IT environments into cohesive and cost-effective business empowering forces is our area of excellence. In association with a variety of global vendors, we deliver best in class solutions to businesses across a range of industries and geographies.

ESS ESM offerings include
  • Consulting Services to help define ESM strategy
  • Enterprise Service Management Solutions that meet business challenges
  • Implementation Services delivered by experienced consultants
  • Support delivered by a dedicated team

From helping our clients identify appropriate solutions to generating maximum value through solution design, implementation, training, support and on-going performance reviews, ESS is the one-stop-solution for businesses seeking to optimize their IT.

We achieve this through three key areas: Business IT Alignment, IT Service Management and Application, Infrastructure and Operations Management.

Business IT Alignment
In the constantly evolving world of business, agility is the key to an organization’s ability to flourish. To enable this, the business’s IT must provide seamless value that supports the business strategy and delivers co-ordinated services across all functions, markets and geographies.

For this to happen, it is critical that the business’s IT evolves in accord with the business’s goals, through the definition and deployment of new processes, technology and ultimately services. Above all, it is necessary that the transitions are not just smooth but also transparent and cost-effective.

IT Service Management
Conformity with established best practices is the smoothest route to reducing complexity and mitigating risk. The Information Technology Infrastructure Library (ITIL) provides the most comprehensive framework of procedures to ensure competency of an IT solution. Leveraging our extensive experience and familiarity with ITIL concepts of Service Lifecycle we design solutions that "join up" silos of operations seamlessly, improving efficiency and reducing cost.

Application, Infrastructure & Operations Management
Optimum operational efficiency and availability go hand-in-hand in ensuring successful IT Service Management. We provide the knowledge base and the technical expertise to develop, deploy and manage complex IT infrastructure management solutions.

At ESS, we play an advisory role to help you define and deliver the right solution, so your business objectives are clearly defined and delivered with value additions every step of the way. Our commercial model is flexible and fixed price engagements are the norm.

System Integration
Without ESS it was IMPOSSIBLE ! I want to thank the team for all the hard efforts, sleepless nights and dedication which turned the show around. I have no words to show my gratitude for the mammoth efforts ESS has put to make this happen.Sincere thanks from the bottom of my heart”

– Project Director, WIPRO

“ESS did an excellent job with the BMC Blade Logic Client Automation implementation. The team was always ready with updates when I needed them, stuck to the budget and the timeline, and was able to provide a great overview of the application to myself and my management. I appreciate all of the hard work and enthusiasm toward getting this done not only on time, but ahead of schedule.”

– Enterprise Operations Manager, cricketcommunications.com

“I just wanted to take a minute to thank ESS for all the hard work done on the BMC RaaS project. All the work assigned was completed on time and the delivery was as requested. The quality of workmanship definitely "shines through". I assure in the future that we need people to recommend in Remedy within HCL and ESS will always be in the list”

- Project Manager, HCL

Thanks so much! Its our pleasure to have partner like ESS and look forward for many more business opportunities to work together in future. You guys are terrific!

- NSS Head, Cognizant
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