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InSuear

In the course of daily business, call centers receive numerous calls from customers requesting information, logging complaints, checking call data, and a variety of other tasks. In order to ensure seamless handling-and ultimately customer satisfaction-each transaction needs to be stored in a manner that facilitates quick and easy access.

InSuear offers a cost-effective, efficient solution that allows the transfer or uploading of files received from various call centers to the data-store. In addition to speedy retrieval of specific calls, the application is also capable of playing back audio files of calls received from various call centers.

Customers seeking information relating to their call history will also find InSuear a boon, thanks to its provision for convenient, any-time access.

Advantages
  • Single interface to search call history from all call centers data
  • Single interface to upload the data received from all Call centers
  • Allow playback of audio files related to searched calls
Features & Procedures
Data Uploading
  1. User logs into Desktop / Laptop, etc.
  2. Opens the standalone application
  3. Set the data path received from Call Centre
  4. Upload the data in required format and transfer the audio files to file repository
Call Search
  1. User logs into Desktop / Laptop etc.
  2. Opens the browser and goes to the application URL
  3. Logs in to the application from browser
  4. Opens search page
  5. Search the required call and specified parameters
  6. Check the searched call details and can listen to the related audio file
 
 
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Without ESS it was IMPOSSIBLE ! I want to thank the team for all the hard efforts, sleepless nights and dedication which turned the show around. I have no words to show my gratitude for the mammoth efforts ESS has put to make this happen.Sincere thanks from the bottom of my heart”

– Project Director, WIPRO

“ESS did an excellent job with the BMC Blade Logic Client Automation implementation. The team was always ready with updates when I needed them, stuck to the budget and the timeline, and was able to provide a great overview of the application to myself and my management. I appreciate all of the hard work and enthusiasm toward getting this done not only on time, but ahead of schedule.”

– Enterprise Operations Manager, cricketcommunications.com

“I just wanted to take a minute to thank ESS for all the hard work done on the BMC RaaS project. All the work assigned was completed on time and the delivery was as requested. The quality of workmanship definitely "shines through". I assure in the future that we need people to recommend in Remedy within HCL and ESS will always be in the list”

- Project Manager, HCL

Thanks so much! Its our pleasure to have partner like ESS and look forward for many more business opportunities to work together in future. You guys are terrific!

- NSS Head, Cognizant
 
 
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