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BMC Remedy

As an authorized BMC Remedy Level 1 Support Partner for India, since 2006, we are your organization’s first level support for your Remedy-based software.

It is our intent to provide your organization with the following ESS Level 1 Support benefits:

  • A dedicated senior engineer for ongoing Remedy support via phone, web, and email. This will enable us to more promptly address your issues as we build our knowledge of your environment.

  • ESS Level 1 Support Desk will have direct access to BMC’s support to quickly escalate issues if required. We will be responsible for the ongoing follow-up to ensure that the escalated issue is promptly resolved.

  • BMC will continue to provide your organization with bug fixes, patches or workarounds and new releases or versions, to the extent they are furnished to all other support customers, without additional charge.

  • In addition to having our own development lab, we will utilize Webex or VPN to troubleshoot issues.

  • Our endeavour is to provide a more complete service offering to your organization (i.e. not only provide BMC software resell and consulting services, but support services as well).
 
 
 
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Without ESS it was IMPOSSIBLE ! I want to thank the team for all the hard efforts, sleepless nights and dedication which turned the show around. I have no words to show my gratitude for the mammoth efforts ESS has put to make this happen.Sincere thanks from the bottom of my heart”

– Project Director, WIPRO

“ESS did an excellent job with the BMC Blade Logic Client Automation implementation. The team was always ready with updates when I needed them, stuck to the budget and the timeline, and was able to provide a great overview of the application to myself and my management. I appreciate all of the hard work and enthusiasm toward getting this done not only on time, but ahead of schedule.”

– Enterprise Operations Manager, cricketcommunications.com

“I just wanted to take a minute to thank ESS for all the hard work done on the BMC RaaS project. All the work assigned was completed on time and the delivery was as requested. The quality of workmanship definitely "shines through". I assure in the future that we need people to recommend in Remedy within HCL and ESS will always be in the list”

- Project Manager, HCL

Thanks so much! Its our pleasure to have partner like ESS and look forward for many more business opportunities to work together in future. You guys are terrific!

- NSS Head, Cognizant
 
 
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