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Application Maintenance

ESS collaborates with customers to understand their business, technology, processes and applications while delivering robust application maintenance solutions. Our solutions help customers reduce cost, minimize risk and achieve improved ROI from their IT applications.

Our solutions range from setting up a support organization, identifying the right applications for outsourcing and optimizing the application portfolio.

ESS application maintenance services help you get the best out of your existing IT applications. Our mature and honed application maintenance methodology enhances the life of your systems, ensure that the applications evolves with your business, reduces system downtime and help you focus on strategic initiatives by minimizing the time spent on routine tasks and activities. ESS application maintenance processes include thorough documentation of application features, and mapping business processes to application portfolios, ensuring high levels of business and application understanding. By minimizing application downtime and volatility, applications maintenance teams stay geared to provide rapid responses to key change requests and new business requests.

We can set up a dedicated support organization and identify the right resources for the applications to be supported within the application portfolio. These resources provide significant value to the application support efforts over time. These software maintenance services typically begins with corrective maintenance, evolving to adaptive, preventive, and perfective maintenance. ESS application maintenance includes application support, technical, functional, ongoing enhancements and extensions to mobile and the cloud.

On Demand Application Maintenance Services

ESS application maintenance services are also available on an on-demand basis where by our consulting application maintenance service can be performed on a project or piece meal basis. We also offer engagement models on a per hour, pool or hours or retainership basis.

Benefits

Our qualified offshore software support team deliver application maintenance and application enhancement services that will provide immediate business value to your organization:

  • Frees up your valuable IT staff and other resources for more strategic, core initiatives
  • Brings best-of-breed technology solution and skilled maintenance experts to the task
  • Significant reduction of ongoing software maintenance costs
  • Lowered risks and increased predictability
  • Timely release of program fixes and enhancements
  • Improved knowledge management with tool based reverse engineering
  • Full software portfolio optimization
  • Cost variability for cyclical businesses
  • Ongoing alignment with industry trends

Experience

Based on your needs, budgets and the preferred engagement model, ESS can deliver 24x7 coverage for application portfolios. ESS expertise spans Microsoft Technologies, J2EE, Java, Open Source and several other platforms, databases, languages, software and enterprise applications.
 
 
 
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Without ESS it was IMPOSSIBLE ! I want to thank the team for all the hard efforts, sleepless nights and dedication which turned the show around. I have no words to show my gratitude for the mammoth efforts ESS has put to make this happen.Sincere thanks from the bottom of my heart”

– Project Director, WIPRO

“ESS did an excellent job with the BMC Blade Logic Client Automation implementation. The team was always ready with updates when I needed them, stuck to the budget and the timeline, and was able to provide a great overview of the application to myself and my management. I appreciate all of the hard work and enthusiasm toward getting this done not only on time, but ahead of schedule.”

– Enterprise Operations Manager, cricketcommunications.com

“I just wanted to take a minute to thank ESS for all the hard work done on the BMC RaaS project. All the work assigned was completed on time and the delivery was as requested. The quality of workmanship definitely "shines through". I assure in the future that we need people to recommend in Remedy within HCL and ESS will always be in the list”

- Project Manager, HCL

Thanks so much! Its our pleasure to have partner like ESS and look forward for many more business opportunities to work together in future. You guys are terrific!

- NSS Head, Cognizant
 
 
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